![]() ![]() ![]() "People with Medicare must be aware that this reprieve exists and should not have to jump through hoops to qualify," he says. Bob Casey of Pennsylvania, the senior Democrat on that committee, also says Medicare needs to reach out so people know they can request a "special enrollment period" if they discover next year they made a wrong choice because of inaccurate Plan Finder information. Medicare's response, Collins says, "must be vigorous with extensive outreach to inform seniors of special enrollment periods." In an unsigned blog article published on a Medicare website last week, officials said they're "not done improving the Plan Finder." And, they promised, "in the coming months we'll be scoping out additional improvements that we can implement based on lessons we learn this year." The website provides information for more than 60 million people with Medicare and their families, as well as state Medicare counselors and the representatives who answer the 800-MEDICARE help line. ![]() Throughout the fall, CMS has made almost daily corrections and fixes to the website, which is the only tool that can compare dozens of private drug and medical plans ― each with different pharmacy networks, covered drugs and drug prices. The problems cited included inaccurate details about prices, covered drugs and dosages, and difficulty sorting and saving search results, among other things. But over the past three months, problems with Plan Finder have been reported to CMS by the National Association of Insurance Commissioners, the National Association of Health Underwriters and state and national consumer advocates. Medicare's overhauled Plan Finder debuted at the end of August, and 2020 plan information was added in October. ![]()
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